PRIVACY POLICY

Who We Are and What We Do

At DaVinci Spas, we provide custom metal spa design and fabrication services to our clients. This Privacy Policy explains our information practices, the kinds of information we collect, how we use and share that information, and your options.

Scope

This Privacy Policy applies to Personal Information Processed by us in our business, including on our websites (each a “Site”), forums, blogs, and other online or offline offerings (collectively, the “Services”). All Individuals whose responsibilities include Processing Personal Information for us are expected to protect it by following this Privacy Policy.

This Policy applies to all of DaVinci Spas’ operating divisions, subsidiaries, affiliates, and branches, and any additional subsidiary, affiliate, or branch of DaVinci Spas that we may subsequently form.

Transparency/Notice

Personal Information We Collect and How We Use It

The types of Personal Information we collect and our privacy practices depend on whether you are a client, user, visitor (together, “Individuals”) and the requirements of applicable law.

  • Communications with Us. We may collect Personal Information from you such as email address, phone number, or mailing address when you request information about our Services, request client or technical support, or otherwise communicate with us.
  • Creating Design Concepts. If you create (or begin to create) a spa design with us, we may collect Personal Information such as your full name, email address, phone number and physical address. We may also collect other information from you, such as your design preferences and design goals, descriptions about your home, and photographs / blueprints of your home you may upload to the Services.
  • Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include Personal Information.
  • Posting. We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.
  • Chat/Messaging. If you participate in chats with or message DaVinci Spas, DaVinci Spas client service representatives, or other DaVinci Spas representatives through our Services, any Personal Information disclosed in those chats or messages may be collected.
  • Automatic Data Collection. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, IMEI, MAC address, cookie identifiers, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.

How We Use Your Information

  • Manage Individual information and accounts;

  • Respond to questions, comments, and other requests;

  • Provide access to certain areas, functionalities, and features of our Services;

  • Answer requests for client or technical support; and

  • Allow you to register for events.

Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising

We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us to record certain pieces of information whenever you visit or interact with our Site and Services.

Cookies. Cookies are small text files placed in visitors’ device browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.

Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Site that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.

Analytics. We may use various analytics services to collect information regarding visitor behavior and visitor demographics on our Site and Services. Below, we list the analytics service providers we use, including links where you can find more information about the analytics services and where you can opt out of the analytic service’s collection and Processing of data generated by your use of the Site and Services.

Our uses of such Technologies fall into the following general categories:

Operationally Necessary. This includes Technologies that allow you access to our Site, Services, applications and tools that are required to identify irregular site behavior, prevent fraudulent activity and improve security or that allow you to make use of our functions such as saved search or similar functions;

Performance Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;

Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Site and Services. This may include identifying you when you sign into our Site or Services or keeping track of your specified preferences, interests, or past items viewed;

Advertising or Targeting Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Site and Services or on third party sites.

Third Party Websites/Applications, Social Media Platforms and Software Development Kits

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Site or other Services. These other websites and applications are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

We may use third party APIs and software development kits (“SDKs”) as part of the functionality of our Services. APIs and SDKs may allow third parties including advertising partners to collect your Personal Information to provide content that is more relevant to you.For more information about our use of APIs and SDKs, please contact us as set forth below.

Onward Transfer—How We May Disclose Your Information

We Use Service Providers. We may share any information we receive with service providers. The types of service providers (processors) to whom we entrust Personal Information include service providers for: (i) provision of IT and related services; (ii) provision of information and services you have requested; (iii) payment processing such as Stripe and Airtable (iv) client service activities; and (v) the provision of the Site and Services.

Business Partners. We may provide Personal Information to business partners with whom we jointly offer products or services. In such cases, our business partner’s name will appear along with ours.

Local Contractors. Once a Deliverable has been provided to you and your design has been finalized, we may provide Personal Information to qualified local contractors that DaVinci Spas searches for, who will implement your design and create a finished product based on your design. Such Personal Information will be shared solely as necessary to match you to a local contractor.

Marketing – Interest-Based Advertising and Third-Party Marketing. Through our Services, DaVinci Spas may allow third party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, page(s) visited, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” We may allow access to other data collected by the Site and Services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your Personal Information with third party advertising partners, you may follow the instructions below.

Disclosures to Protect Us or Others. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) respond to your requests; (iii) protect your, our or others’ rights, property, or safety; (iv) to enforce our policies or contracts; (v) to collect amounts owed to us; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable.

Terms of Service

This Privacy Policy is incorporated by reference into the DaVinci Spas Terms of Service (the “Terms”). All other terms not defined in this Privacy Policy will have the meanings set forth in the Terms. The terms “DaVinci Spas,” “we,” and “us” include DaVinci Spas LLC. and our affiliates and subsidiaries.